Wednesday, November 11, 2015
I have been thinking a lot about sarcasm ever since the class I attended at Education Week. Brother Himmer compared sarcasm with verbal flogging. When you understand what was involved in flogging, it’s clear to see how seriously wrong it is to use sarcasm as a communication style. But I was reading today in the scriptures and had another realization about sarcasm.
In Ether chapter 12, Moroni is lamenting to the Lord about his fear that the Gentiles will “mock at these things, because of our weakness in writing”. In verse 26 the Lord answers him “saying: Fools mock, but they shall mourn; and my grace is sufficient for the meek that they shall take no advantage of your weakness;”
Sarcasm is basically a form of mocking. In fact, it’s a backhanded way to mock someone, pretending to be trying to be funny. It is, in reality, “taking advantage of [someone’s] weakness”(verse 26). It is the opposite of charity. In this same chapter, Moroni talks a lot about faith hope and charity. He says in verse 34, “. . . except men shall have charity they cannot inherit that place which thou hast prepared in the mansions of thy Father”.
Sarcasm as a communication style in a family is especially hurtful because of the significance the Lord has placed on family relationships. It destroys safety and trust which are two critical elements in meaningful relationships. It tears down self-esteem. The spirit cannot be present when we’re engaged in sarcasm. It leads to cynicism in those who are learning it from us and is an expression of cynicism in those who engage in it. Cynicism is an indication of a lack of faith and hope. Verse 32 says “wherefore a man must hope, or he cannot receive an inheritance in the place which thou hast prepared.” It seems that sarcasm is the opposite of faith, hope and charity.
Posted by Shelley Pack at 9:15 AM
Thursday, October 1, 2015
Some background first- these ideas were all talked about in my class but because I couldn’t write fast enough I’ve refreshed my memory from reading his book. So some of the clarification of thoughts comes from that book – Listen & Lead; The Micro Skills of a Leader
Being a Leader
The goal of these classes was to learn how to lead or wield influence. There are 4 different settings in which we lead/wield influence and in which these skills will be beneficial.
1. Personal life – learning how to safely “self-talk” and deal with anxiety and conflict
2. Family life and with friends – learning how to deal with conflicts and behavior boundaries.
3. Public leadership – how you interface with the world; organizational, religious, political, team
4. Informal leadership – which is not dependent on position, title or personality type; anyone can become one if they learn the necessary skills. It’s the skill set that makes the difference and it can be learned. It involves transformation, changing.
The difference between a manager and a leader – a manager oversees objects; a leader leads people. A person with or without a formal title who treats people as humans, with trust and respect, is a leader. A title doesn’t make someone a leader. An effective leader is also a competent follower: He who has never learned to obey cannot be a good commander. (Aristotle)
An Old Afghan proverb states: “If you think you’re leading and no one is following you, then you’re only taking a walk.” Leaders by definition are followed. A leader must develop trust in the space shared with others in order for that to happen.
The Importance of Emotional Intimacy
If we are to be a leader or wield influence whether it’s in our job, our calling or our family relationships, formal or informal, we have to be concerned with developing mutual trust and respect. This is called “emotional intimacy” and it is only achieved in a safe space; a space free from judging, relating, “should-ing”, telling, bossing, bullying and meaningless surface talk.
Emotional Intimacy is predicated on mutual trust and respect.
“Friendship . . .is built on two things: respect and trust. Both elements have to be there. And it has to be mutual. You can have respect for someone, but if you don’t have trust, the friendship will crumble. – Mikael Blomkvist
Emotional intimacy is the key to successful marriages and child rearing. It’s healthy and desirable to have emotional intimacy of varying levels with the people around us. It is sharing safe space based on integrity and honesty, trust and respect. It involves having conversations deeper than surface talk. It comes from time spent in learning about someone else – not thinking or worrying about self.
Learning to be interested in another person is the gift of being present. The value of giving up your time to completely focus on another person is priceless, as is the return on investment.
Suicide notes from youth state the top 2 reasons - #1. Being bullied; #2. No one understands me Without the ability to connect, when there is no trust or respect, hearts will wax cold.
Without the ability to connect we become “co-dependent” – always seeking the 3 A’s as a substitute for a deep relationship. The 3 A’s of co-dependence are Affirmation, Acceptance, Approval. When we are always seeking these three things in our interpersonal relationships we achieve only surface love rather than emotional intimacy. It is a common fallacy that the 3 A’s equal happiness – they do not. All true happiness in life is based on our ability to trust and respect. President David O McKay said quoting George McDonald, “To be trusted is a greater compliment than to be loved.” Brother HImmer says "To be trusted is more productive than to be loved."
When we are young, we search our environment, seeking people who know us or who are interested in us. Notice how children that age are very active, inserting themselves into the world. – “Watch me”, ‘Listen to me” or “Guess what I did today”. However if that search bears little or no fruit, we adapt our social skills. We try different tactics until our behavior garners sufficient attention. We may seek to be “liked”. We may use our IQ to put other people down. We may try to bully or dominate, or develop the skills of sarcasm or criticism. We search for emotional intimacy and when we can’t find it we replace it with anger, dominance, an attitude of always being right, passivity or aggression.
Creating Emotional Intimacy through Conversation
The ability to have conversations on a healthy emotionally intimate level is not a common skill. I’ve been trying for the last month based on what I’ve learned and I’m not good at it! It’s hard!
We each have space. We are constantly assessing whether the space around us is safe to have a conversation.
Conversation Chemistry: Brother Himmer spent time discussing how the brain works and what it means to “flip your lid” or be fragmented vs actng from a place of integration. It’s interesting but hard to put on paper so you’ll get it without putting you to sleep. Suffice it to say that in a situation of trust all of the good hormones are secreted and in a situation of distrust – all of the bad ones – the ones that arouse our sub conscious “fight or flight”; “freeze or faint” reaction; that shut down our ability to empathize, to have creative thoughts, even to speak, and releases the “negative thinking” drug.
Our ability to create safe space for others is hindered by our level of comprehension or self-awareness which is often blocked by pride and the underground truth we fear to acknowledge – the huge pink elephant in the room with black-rimmed glasses that we won’t admit is present.
Ted Talk: The danger of intelligence mixed with confidence: We see ourselves as better than we are; overconfident; in denial about addictions; We are a narcissistic society. Maybe it’s better to see the glass as half empty. Low self-esteem may be positive –perhaps a humble, less confident world would be better
The Four S’s of Conversation
1. Safe –when you create safety, the law of reciprocity kicks in and we are driven to connect. Don’t share before invited
2. Seen – feel felt. The correct definition of Empathy is the ability to acknowledge the thoughts, feelings, and experiences of another person without inserting you into the discussion.
3. Soothed – able to operate from an integrated brain rather than a fragmented or flipped brain. There is no evidence to support the notion that Logic is manly and Emotion is weak. Logic integrated with emotion is best.
4. Secure - mutual trust and respect
The Rules of Engagement for conversation are:
1) Safe Space free from . . .
Criticism sarcasm judging relating persuasion manipulation condescension “should-ing” controlling intimidation
2) Feel Felt - when properly used empathy can resolve conflicts, avoid contention, diffuse anger, mitigate disagreements, and create emotional intimacy
Brother Himmer was very passionate about the danger of sarcasm. He said if you are really good at sarcasm – wait until the next generation and the next use it on you. It is passed on just like an addiction. An addictive process has a 4 generation shelf life. It is a maladaptive behavior. In one of his classes He described sarcasm as “verbal flogging” and described the process of “flogging”. Very powerful analogy! – I’ll find it and share it in a later blog
How do we create safe space?
One important way is to ask questions. But how you ask the questions makes a difference. If you’re looking for the highest probability of success; to get return for trust and respect; to create a safe space – learn and use the following skills.
Skills for asking questions:
=> Intonation – We have been trained to inflect our voice up at the end of a question. But research shows that an upward inflection raises anxiety levels in the one being questioned. Learn to inflect voice down at the end of a question especially when trying to relate with a teen or other highly charged relationship. Practice these sentences: “Have you seen Pat?” “Are you hungry?” “Did I get that right?” Now say again but first say “The wall is white.” Then use that pattern of intonation to practices the sentences above.
=> Use the answer to the last question to know what to ask next. Using a sequential process of asking questions – based on the answer given, protects you from overstepping their boundaries. Their answers give you permission to talk about the answer.
=> Start with relatively innocuous questions about their interests, their school, their job.
=> Ask open ended questions – How or Why.
=> Ask questions that go down rather than horizontal surface questions.
=> If you ask the right questions in trust and respect, people will want to share
=> Ask questions with no motive except to understand how another feels through their eyes, trying to figure things out. There is no “me” in that space. It’s all about the other person. You are investing in them. They are the expert and you are the student. Give them permission to be heard.
=> Keep the space is neutral. It’s not about my thoughts, my judgments, my commonalities, my opinions, or me. It’s about the other person, their thoughts, feelings, experiences, ideas, philosophies and happiness. I’m active in the story and can even govern the direction of the story based on the questions asked. Giving undivided attention to someone feels incredibly good and the feeling is not forgotten. You’ve earned their trust.
Posted by Shelley Pack at 5:01 PM
Thursday, September 10, 2015
How Emotional Intelligence can Increase Your Confidence and Protect Personal Boundaries
During Education Week this year I attended two series of classes taught by Richard Himmer, a leadership coach with a PhD in Organizational Psychology who has a coaching practice in Gig Harbor, Washington. Without a doubt his classes had the most profound influence on my life. His ideas have application in all areas of life. His work and ideas are geared toward not just executives, managers, employers and employees but also and just as importantly to spouses, parents, grandparents and leaders of any organization including and maybe especially religious organizations. I have been able to see so many things that I can do differently to develop stronger interpersonal relationships built on mutual trust and respect. I want to share what I’ve learned with anyone interested. I would love it if I could help others avoid the mistakes I have made. Preconceived beliefs and an inability to recognize the behaviors that sabotage our communication efforts are often the byproduct of our family of origin. It’s likely that I’ve passed many challenges on to my children.
Obviously just because I sat through 8 hours of classes where this topic was discussed doesn’t make me proficient. I have a long way to go to practice and apply the principles that were taught so fast I could hardly keep up with them in class. I bought a book and a workbook that I hope to use to help me.
So here I go to summarize some of the things I learned in the first class on Tuesday:
Happiness comes from Interpersonal Relationships that are built on mutual trust and respect which is the same as saying that Happiness comes from Interpersonal Relationships that are emotionally intimate and interdependent. Happiness comes as you learn how to connect with another person on a deep level.
Learning how to do this requires becoming “self-aware”. We are not usually aware of self; not observant. We should look in the mirror more often rather than look at the other person.
A very helpful thing to say would be “I know I’m not doing something right. Would you share your opinion about it?”
NEVER give an unsolicited opinion. It will likely be perceived as criticism. Watch carefully for the urge to foment an opinion on someone else. Be aware and change. We are concerned with being right way too often.
[The scriptures teach us that it is vitally important to our salvation to be able to see things as they really are and that the Spirit will teach us what we need to know. We can pray to be taught the things we need to know about ourselves – to see things as they really are – to understand what we need to do differently.
[Jacob 4:13, one of my favorite scriptures says “. . . for the Spirit speaketh the truth and lieth not. Wherefore, it speaketh of things as they really are, and of things as they really will be; wherefore, these things are manifested unto us plainly, for the salvation of our souls. . . ”
[And 2 Nephi 32:5 “For behold, again I say unto you that if ye will enter in by the way, and receive the Holy Ghost, it will show unto you all things what ye should do.”]
The next thing we need to learn is how to “self-regulate”. The definition of self-regulation is communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive and non-destructive manner.
Self-regulation = assertiveness. There is no advantage to passivity. The passive voice is seldom heard and their happiness level is low. Every family has a peacemaker and that can be as big a problem as the bully.
In any conflict, we usually have the same goal but a different idea about how to get there. Its ok to disagree. Conflict is about what is right. Contention is about who is right and that’s where the destruction happens in a relationship.
Instead of trying to persuade to my way of thinking we should focus on trying to make sense of things, trying to understand instead of trying to be right. My opinion is rarely necessary, needed or important. What is important is to listen and to learn and to try to understand. My immaculate perception is based on my previous experiences. It is not absolute truth. It is perceived truth. Self-awareness is realizing where I’m coming from.
The natural reaction is to defend ourselves. That reaction sends a signal to the bully – “please kick me harder.” They will push back. Bullies love to see you squirm. They love to make people feel miserable. Instead of defending yourself ask a question. It disarms the bully. Bullies are closet cowards. When you ask an open ended question it creates a neutral position. In a neutral mode you take control of the conversation. You arm yourself.
Seek Understanding. Become a life-long learner. Study Universal principles and study to see how I can change.
Most relationship troubles consist of 1 or more people who can’t empathize. The correct definition of Empathy is the ability to articulate your understanding of another’s perspective. In conversation, let it be about the other person. It’s not about me – get “me” [I] out of the conversation. Ask questions about them. Telling about my woes doesn’t help someone feel empathized with. Example - “I know how you feel because . . .[this is what happened to me]
Trauma in childhood comes when parents don’t connect because they are too busy or unable to for whatever reason. Do you want to give someone a gift? LISTEN! Do you want to connect to another person? Learn how to connect about them. Authenticity is a key ingredient.
“The greatest gift you can give somebody is your own personal development.” – Jim Rohn. Most people silently think: “If you will behave in a manner that fits my perceptions and give me permission to correct you when necessary – we’ll be happy”. Far better to say “ I’ll take care of me for you and trust that you’ll take care of you for me.” And then focus on yourself.
Emotional Intimacy = Trust and Respect. Unsolicited criticism isn’t constructive. It isn’t helpful. A safe space is required first. Don’t offer opinions unless asked.
Happiness is contingent upon self-awareness.
Posted by Shelley Pack at 11:33 PM