Some background first- these ideas were all talked about in
my class but because I couldn’t write fast enough I’ve refreshed my memory from
reading his book. So some of the clarification
of thoughts comes from that book – Listen & Lead; The Micro Skills of a
Leader
Being a Leader
The goal of these classes was to learn how to lead or wield influence. There
are 4 different settings in which we lead/wield influence and in which these
skills will be beneficial.
1. Personal
life – learning how to safely “self-talk” and deal with anxiety and conflict
2. Family
life and with friends – learning how to deal with conflicts and behavior boundaries.
3. Public
leadership – how you interface with the world; organizational, religious,
political, team
4.
Informal leadership – which is not dependent on position, title or personality
type; anyone can become one if they learn the necessary skills. It’s the skill
set that makes the difference and it can be learned. It involves
transformation, changing.
The difference between a manager and a leader – a manager
oversees objects; a leader leads people. A person with or without a formal
title who treats people as humans, with trust and respect, is a leader. A title
doesn’t make someone a leader. An effective leader is also a competent follower:
He who has never learned to obey cannot be a good commander. (Aristotle)
An Old Afghan proverb states: “If you think you’re leading
and no one is following you, then you’re only taking a walk.” Leaders by
definition are followed. A leader
must develop trust in the space shared with others in order for that to happen.
The Importance of Emotional Intimacy
If we are to be a leader or wield influence whether it’s in
our job, our calling or our family relationships, formal or informal, we have
to be concerned with developing mutual trust and respect. This is called “emotional intimacy” and it is
only achieved in a safe space; a space free from judging, relating, “should-ing”,
telling, bossing, bullying and meaningless surface talk.
Emotional Intimacy is predicated on mutual
trust and respect.
“Friendship . . .is
built on two things: respect and trust. Both elements have to be there. And it
has to be mutual. You can have respect for someone, but if you don’t have
trust, the friendship will crumble. – Mikael Blomkvist
Emotional intimacy is
the key to successful marriages and child rearing. It’s healthy and desirable to
have emotional intimacy of varying levels with the people around us. It is
sharing safe space based on integrity and honesty, trust and respect. It
involves having conversations deeper than surface talk. It comes from time spent in learning about
someone else – not thinking or worrying about self.
Learning to be interested
in another person is the gift of being present. The value of giving up your
time to completely focus on another person is priceless, as is the return on
investment.
Suicide notes from youth state the top 2 reasons - #1. Being
bullied; #2. No one understands me Without
the ability to connect, when there is no trust or respect, hearts will wax
cold.
Without the ability to connect we become “co-dependent” –
always seeking the 3 A’s as a substitute for a deep relationship. The 3 A’s of co-dependence are Affirmation,
Acceptance, Approval. When we are always seeking these three things in our
interpersonal relationships we achieve only surface love rather than emotional
intimacy. It is a common fallacy that the 3 A’s equal happiness – they do not. All
true happiness in life is based on our ability to trust and respect. President David O McKay said quoting George McDonald, “To be trusted is a greater compliment than
to be loved.” Brother HImmer says "To be trusted is more productive than to be loved."
When we are young, we search our environment, seeking people
who know us or who are interested in us. Notice how children that age are very
active, inserting themselves into the world. – “Watch me”, ‘Listen to me” or “Guess
what I did today”. However if that
search bears little or no fruit, we adapt our social skills. We try different
tactics until our behavior garners sufficient attention. We may seek to be “liked”. We may use our IQ
to put other people down. We may try to
bully or dominate, or develop the skills of sarcasm or criticism. We search for emotional intimacy and when we
can’t find it we replace it with anger, dominance, an attitude of always being
right, passivity or aggression.
Creating Emotional Intimacy through Conversation
The ability to have conversations on a healthy emotionally
intimate level is not a common skill. I’ve been trying for the last month based
on what I’ve learned and I’m not good at it! It’s hard!
We each have space. We are constantly assessing whether the
space around us is safe to have a conversation.
Conversation
Chemistry: Brother Himmer spent time
discussing how the brain works and what it means to “flip your lid” or be fragmented
vs actng from a place of integration. It’s
interesting but hard to put on paper so you’ll get it without putting you to
sleep. Suffice it to say that in a situation of trust all of the good hormones
are secreted and in a situation of distrust – all of the bad ones – the ones
that arouse our sub conscious “fight or flight”; “freeze or faint” reaction;
that shut down our ability to empathize, to have creative thoughts, even to
speak, and releases the “negative thinking” drug.
Our ability to create safe space for others is hindered by our
level of comprehension or self-awareness which is often blocked by pride and
the underground truth we fear to acknowledge – the huge pink elephant in the
room with black-rimmed glasses that we won’t admit is present.
Ted Talk: The danger
of intelligence mixed with confidence: We see ourselves as better than we
are; overconfident; in denial about addictions; We are a narcissistic society. Maybe
it’s better to see the glass as half empty.
Low self-esteem may be positive –perhaps a humble, less confident world
would be better
The Four S’s of Conversation
1. Safe –when you create safety, the law
of reciprocity kicks in and we are driven to connect. Don’t share before
invited
2. Seen – feel felt. The correct definition of Empathy is the
ability to acknowledge the thoughts, feelings, and experiences of another
person without inserting you into the
discussion.
3. Soothed – able
to operate from an integrated brain rather than a fragmented or flipped brain.
There is no evidence to support the notion that Logic is manly and Emotion is
weak. Logic integrated with emotion is best.
4. Secure -
mutual trust and respect
The Rules of Engagement for conversation are:
1) Safe Space free from . . .
Criticism sarcasm judging relating persuasion manipulation condescension “should-ing” controlling intimidation
2) Feel Felt - when properly used empathy can resolve conflicts, a
Brother Himmer was very passionate about the danger of sarcasm. He said if you are really good at sarcasm – wait until the next
generation and the next use it on you.
It is passed on just like an addiction. An addictive process has a 4
generation shelf life. It is a maladaptive behavior. In one of his classes He
described sarcasm as “verbal flogging” and described the process of “flogging”. Very powerful analogy! – I’ll find it and
share it in a later blog
How do we create safe space?
One important way is to ask questions. But how you ask the
questions makes a difference. If you’re
looking for the highest probability of success; to get return for trust and respect;
to create a safe space – learn and use the following skills.
Skills for asking questions:
=> Intonation – We have been trained to
inflect our voice up at the end of a question. But research shows that an
upward inflection raises anxiety levels in the one being questioned. Learn to
inflect voice down at the end of a question especially when trying to relate
with a teen or other highly charged relationship. Practice these sentences: “Have
you seen Pat?” “Are you hungry?” “Did I get that right?” Now say again but
first say “The wall is white.” Then use that pattern of intonation to practices
the sentences above.
=> Use the answer to the last question
to know what to ask next. Using a
sequential process of asking questions – based on the answer given, protects
you from overstepping their boundaries. Their answers give you permission to
talk about the answer.
=> Start with relatively innocuous questions
about their interests, their school, their job.
=> Ask open ended questions – How or
Why.
=> Ask questions that go down rather
than horizontal surface questions.
=> If you ask the right questions in
trust and respect, people will want to share
=> Ask questions with no motive
except to understand how another feels through their eyes, trying to figure
things out. There is no “me” in that space. It’s all about the other
person. You are investing in them. They
are the expert and you are the student. Give them permission to be heard.
=> Keep the space is neutral. It’s not about my thoughts, my judgments, my
commonalities, my opinions, or me. It’s about the other person, their thoughts,
feelings, experiences, ideas, philosophies and happiness. I’m active in the
story and can even govern the direction of the story based on the questions
asked. Giving undivided attention to someone feels incredibly good and the
feeling is not forgotten. You’ve earned their trust.
